Surgical and Advanced Procedure Payment and Cancellation Policy
Booking and Deposits
A 50% deposit is required at the time of booking to secure your surgical date. The remaining 50% balance is payable on the day of surgery before your procedure begins. Your booking is only confirmed once the deposit has been received.
Finance via Buyline (0% Interest)
If you wish to use our Buyline finance option, you must inform us at the time of booking so we can send you a personalised application link. You are responsible for completing the application and providing any requested evidence. Once your application is accepted by Buyline, the Financial Conduct Authority mandates a 14-day cooling-off period. We cannot perform any procedure until this period has elapsed. This 14-day finance cooling-off period also fulfils the statutory 7-day cooling-off period required by the CQC and GMC.
Mandatory Cooling Off Period
In line with CQC and GMC guidelines, there is a minimum 7-day cooling-off period between your consultation and any surgical or advanced procedure. For finance patients, the 14-day FCA cooling-off period applies instead.
Cancellation and Refund Policy
| Notice Period | Refund Percentage |
| 0 to 48 hours before | 0% |
| 48 hours to 1 week before | 25% |
| 1 to 2 weeks before | 50% |
| 2 to 4 weeks before | 75% |
| More than 4 weeks before | 100% |
Rescheduling
If you reschedule your procedure, the same refund rules apply based on the notice given. For example, rescheduling 5 days before surgery is treated as a late cancellation and will follow the same refund policy.
Extenuating Circumstances
We recognise that unexpected situations can arise. However, to protect our theatre time, staff scheduling, and costs associated with booking your procedure, the above cancellation and refund policy applies in all cases. These rules will not be changed regardless of personal circumstances.
Why Deposits Are Forfeited
Your deposit secures operating theatre time, consultant and staff scheduling, and specialist equipment. When cancellations are made at short notice, these resources cannot be reallocated. This is why deposits are partially or fully forfeited depending on the notice period.
